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The Process

The process

Customer site

Users, Service Desk

Distributed Service site
Monitoring
  • DB Availability
  • Disk or table space
  • Locks
  • Backup status
  • Performance
  • Objects VALID
  • Streams health Streams
  • Streams health Golden Gate
  • Streams health DataGuard
Communication channels

support@db-service.ru

Group skype

+ 44 (0) 2037455054

Request
Process Coordinator
Opened requests solving process
On-call engeneer
Sort out:
  • Availability issues
  • Space issues
  • Locking issues
  • Backup and restore issues

All other not tought db issues including fixing streams, GG, DG, MSSQL AAG

Service Desk
Experts
Sort out:
  • Oracle internal errors
  • Performance tuning
Projects:
  • New installation
  • Migrations
  • Upgrades
  • Consulting

Other expert level tasks