Services

24×7 Hotline Support Service

  • Our ServiceDesk team is available and accessible by phone 24×7 to provide proactive database administration and troubleshooting.
  • We reach out to a customer through any desirable means of communication.
  • Besides standard database monitoring we can fit your specific requirements with regard to your IT infrastructure.
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Monitoring & Troubleshooting

  • We use our proprietary monitoring system empowered by best-in-class Zabbix soluton.
  • Our monitoring tools are tailored to check the in-depth health of your databases and provide alerts for ServiceDesk team to resolve.
  • The monitoring data are strictly secured and only available through SSL/TLS.
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Performance Analysis & Optimization

  • We leverage our team of highly expertized DBAs to optimize your dababase implementations including Oracle, MSSQL, PostgreSQL, MySQL, Cassandra, MongoDB, Elastic and more.
  • We track slow-running queries, identify bottlenecks and recommend solutions.
  • We collect performance metrics and work out the regular optimization plan which may include reindexing, data defragmentation, queries execution optimization etc.
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REMOTE DATABASE SERVICES

We provide all-in-one remote DBA services presenting a highly experienced DBA team the expenses on which are less than the expenses on one full-time DBA for a Customer. We offer he common DBA tasks including proactive monitoring the database's health along with consulting services, ranging from server health & performance audits to designing business grade architecture and high-availability/disaster recovery strategies.

THE PROCESS

Customer site

End-Users, Service Desk Team

Distributed Service site
Monitoring
  • Database availability
  • Disk space & table space
  • Locks & deadlocks
  • Backup status
  • Performance
  • Objects VALID
  • Streams health Streams
  • Streams health Golden Gate
  • Streams health DataGuard
Communication channels

support@db-service.ru

+ 44 (0) 2037455054

Request
Project Coordinator
Escalating
On-call engineers
Sort out:
  • Availability issues
  • Space issues
  • Locking issues
  • Backup and restore issues
  • Included but not limited database operations like fixing streams, GG, DG, MSSQL AAG
Service Desk
Experts
Sort out:
  • Oracle internal errors
  • Performance tuning
  • New installations
  • Migrations
  • Upgrades
  • Consulting
  • Other expert level tasks

THE PROCESS

Customer site
Monitoring

  • DB Availability
  • Disk or table space
  • Locks
  • Backup status
  • Performance
  • Objects VALID
  • Streams health Streams
  • Streams health Golden Gate
  • Streams health DataGuard
On-call engeneer

Customer site

Users, Service Desk
Distributed Service site
Communication channels

support@db-service.ru

Group skype

+ 44 (0) 2037455054

First
Request
Process Coordinator

Service Desk

Communication channels

support@db-service.ru

Group skype

+ 44 (0) 2037455054

Second
Opened requests solving process
Experts

Sort out:
  • Oracle internal errors
  • Performance tuning
Projects:
  • New installation
  • Migrations
  • Upgrades
  • Consulting

Other expert level tasks

Cooperation
On-call engeneer
Service Desk
Experts