24×7 Hotline Support Service
- Our ServiceDesk team is available and accessible by phone 24×7 to provide proactive database administration and troubleshooting.
- We reach out to a customer through any desirable means of communication.
- Besides standard database monitoring we can fit your specific requirements with regard to your IT infrastructure.
- Learn more
Monitoring & Troubleshooting
- We use our proprietary monitoring system empowered by best-in-class Zabbix soluton.
- Our monitoring tools are tailored to check the in-depth health of your databases and provide alerts for ServiceDesk team to resolve.
- The monitoring data are strictly secured and only available through SSL/TLS.
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Performance Analysis & Optimization
- We leverage our team of highly expertized DBAs to optimize your dababase implementations including Oracle, MSSQL, PostgreSQL, MySQL, Cassandra, MongoDB, Elastic and more.
- We track slow-running queries, identify bottlenecks and recommend solutions.
- We collect performance metrics and work out the regular optimization plan which may include reindexing, data defragmentation, queries execution optimization etc.
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REMOTE DATABASE SERVICES
We provide all-in-one remote DBA services presenting a highly experienced DBA team the expenses on which are less than the expenses on one full-time DBA for a Customer. We offer he common DBA tasks including proactive monitoring the database's health along with consulting services, ranging from server health & performance audits to designing business grade architecture and high-availability/disaster recovery strategies.
THE PROCESS
Customer site


End-Users, Service Desk Team
Distributed Service site
Monitoring

- Database availability
- Disk space & table space
- Locks & deadlocks
- Backup status
- Performance
- Objects VALID
- Streams health Streams
- Streams health Golden Gate
- Streams health DataGuard
Communication channels

support@db-service.ru


+ 44 (0) 2037455054
Request
Project Coordinator

Escalating
On-call engineers

Sort out:
- Availability issues
- Space issues
- Locking issues
- Backup and restore issues
- Included but not limited database operations like fixing streams, GG, DG, MSSQL AAG
Service Desk

Experts

Sort out:
- Oracle internal errors
- Performance tuning
- New installations
- Migrations
- Upgrades
- Consulting
- Other expert level tasks
THE PROCESS
Customer site

Monitoring
- DB Availability
- Disk or table space
- Locks
- Backup status
- Performance
- Objects VALID
- Streams health Streams
- Streams health Golden Gate
- Streams health DataGuard
On-call engeneer
Customer site
Distributed Service site
Communication channels
support@db-service.ru
Group skype
+ 44 (0) 2037455054
First
Request
Process Coordinator
Service Desk
Communication channels
support@db-service.ru
Group skype
+ 44 (0) 2037455054
Second
Opened requests solving process
Experts
Sort out:
- Oracle internal errors
- Performance tuning
Projects:
- New installation
- Migrations
- Upgrades
- Consulting
Other expert level tasks
Cooperation
On-call engeneer

Service Desk

Experts
